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Page History: CAREWare 6 Unlocking User Accounts using the CW Admin

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Page Revision: Mon, 14 Oct 2019 15:18

The business tier can also be used to reset a user account. This requires stopping the CAREWare Business Tier Server service, so users will need to be logged out to use this option.


To reset a user account using the CW Admin, follow the instructions here:

1. Go to C:\Program Files\CAREWare Business Tier.
2. Right click CW Admin.
3. Click Run as Administrator.
4. Press Stop Server.
5. Click Common Storage Settings.
6. Click cmm_st_pk to set the list to alphabetical order.
7. Scroll to ResetLockoutAndPasswordForUser in the cmm_st_pk column.
8. In the cmm_st_text column next to the ResetLockoutAndPasswordForUser, enter the user account you want to  unlock
9. Click any column/row to save the change.
10. Click Server Settings.
11. Click Start Server.
12. Log in to CAREWare using the locked account.
13. The user is prompted to provide a new password.
14. Once the password is reset, the user is prompted to log in again.
    

To download these instructions click here.

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